The purpose of Opal &Co. luxury cleaning services is to serve you in all your luxury cleaning needs. That may range from home organization to a simple laundry fold or even cleaning your renovation site.
With Opal &Co. Luxury cleaning, we give clients the ability to customize the services they want. Therefore you have the option to create a custom cleaning plan, we will cater to your desire for a more personalized and high-end experience.
We do this by talking you through our client property profile. In this profile, we will ask you all about your home/business and lifestyle. Then allowing you to book yourself in on our scheduling tool. After that, you pay and go… At that point we will give you an exceptional cleaning experience, to Make your home or business look showroom ready…
We service all of the Calgary area and surrounding areas. At Opal&Co. luxury cleaning we ARE your elite cleaning professionals.
When you choose Opal & Co. Luxury cleaning you can appreciate the fact that contracts are never an option. Our professional cleaners are only as good as our last cleaning service. We will provide service and quality beyond your expectations
What if You need to reschedule a service?
At Opal& Co. we understand how unpredictable life can be. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before to avoid cancellation fees.
We will do our best to accommodate all of your scheduling needs. Please follow our cancellation policy. We understand time can be very valuable for both clients and our cleaners. We will strive to give you higher value service…
We always want to accommodate you. We are happy to make changes to the schedule whenever possible. However, with two full business days’ notice, it’s easy to fill any openings. Therefore, it’s only fair to charge a cancellation fee if you wish to cancel or reschedule an appointment in less than 48 hours or two full business notice. Cancellation fees DO NOT apply when contacting us before the 72-hour time frame of your scheduled appointment.
Less than two full business days’ notice: Charged 30% of the cost of the cleaning.
Less than 24 hours-notice: charged 65% of the estimated cost of your cleaning.
If lockouts (client isn’t home to let the cleaners in) occur or a key isn’t left as planned, then the cleaners will wait a maximum of 15 minutes to gain access to the premises and the wait time will be added to your bill. If the cleaners still can’t gain access after 15 minutes, it is considered a “lockout” and you will be billed for 85% of the cost of the cleaning.
Similarly, we often require two full business days’ notice for a confirmation. If we contact to confirm and do not hear back within 48 hours, the appointment time will more than likely not be available. If something comes up that causes a conflict in your cleaning schedule, just call our office. We appreciate more than 72-hour notice but understand that some situations are just unavoidable. When shorter than 48 hours notice is given, we may charge a cancellation fee.